FAQ - frequently asked questions
order process related
If you have not received an order confirmation, please check your spam folder. If you did not receive an order confirmation there, too, there was a problem typing in your email address or the last important click on "BUY" on the order overview page was missing. Most often the last click is forgotten in connection with payment via Paypal. The login at Paypal suggests that the order process has been completed, but after logging in at Paypal you will be redirected back to the shop and have to click on the order completion button on the order overview page.
Especially when using a certain payment instrument for the first time, such as direct debit via paypal, it can happen that paypal manually checks individual transactions and these payment methods are not released until they have been approved by a clerk. In such cases you will receive information directly from Paypal and can choose another payment method in the order process, such as bank transfer. Translated with www.DeepL.com/Translator (free version)
We are also happy to take your order by phone or e-mail. Please provide us with the minimum information for an order. These are:
- Billing address
- Delivery address (if different from billing address)
- E-mail address (for order, billing and tracking information dispatch - no forwarding to the dispatch service provider)
For telephone and e-mail orders we can offer the prepayment by bank transfer and the classic Paypal payment.
Contact details for orders: email@example.com or +49 (0) 9921 9019842 (09:00-15:00 monday-friday)
First of all you will receive an order confirmation by e-mail to the e-mail address you have provided. We will receive your order at the same time. After receipt of payment, your order will be prepared, packed and shipped by us. Immediately available orders usually leave our warehouse on the same working day if they arrive before 10 a.m. Otherwise we ship the following day. During the shipping process you will receive a tracking number and tracking link via email after the packaging and labeling process. With this tracking number you can then track your delivery.
In general, prevention is better than aftercare. In other words:
Do not store in the sheath. This applies all the more if it is a simple leather sheath. Leather absorbs moisture from the air.
- The lower the air humidity, the less rust formation. So choose a suitable room or environment for storage. The damp cellar room is not suitable.
- Sweat is bad for carbon steel = do not touch unnecessarily. (Or wear gloves or wipe afterwards)
- do not put in the dishwasher
But how is carbon steel actually maintained?
With oil! For rust to develop, steel needs moisture on the one hand and air on the other. If you oil the carbon steel, it forms a protective oil film which does not allow air to enter the steel. A thin film of oil is already sufficient for this. Simply after rinsing and drying a drop of oil on a kitchen towel and rub the steel with it, finished.
Which oil for carbon steel?
In principle, many oils are suitable for the maintenance of carbon steel. However, it should be remembered that oils can resinify. For this reason we recommend special oil, ballistol or camellia oil, which is also available in our shop. These oils do not resinify and are therefore suitable as care products. When used in the food sector, the oil should also be food safe, such as Ballistol and Camellia oil.
There are various methods of preserving sheepskin by tanning. Depending on the tannery, the care instructions also differ.
A distinction is made:
Alum salt is used to preserve the coat. Alum is also known from deodorant or shaving stones or as an additive in the food industry. Characteristic for this tanning beard is the refined surface of the fur, as the tanning process is very gentle on the fur. The leather on the back is white, hence the name of the tan.
Red tannage/herbal tanning
Tannins from plants, mainly tree bark, are used to preserve the skins. This type of tanning is hardly used today, as the process takes a very long time and is therefore uneconomical. Brownish leather dyeing
Grease is rolled into the leather to make it durable. Especially in the traditional costume sector, the so-called "Sämischgerbung" (Tran) is still used. Yellowish leather dyeing
ChromIII salts are used to make the coat durable. Chrome tanning has a bad reputation due to the resulting waste water and the EU-wide ban on chromeVI salts in leather with skin contact. However, it should be mentioned that in Europe only ChromiumIII salts are used in approved plants. Bluish-white leather dyeing
Medical or Relugan tanning
Relugan is a synthetic tanning agent from BASF, which is considered to be particularly safe. Medically tanned skins are therefore often referred to as "baby skins". Yellowish leather dyeing as well as fur dyeing
If you have purchased a coat from Vehi Mercatus, as mentioned above, it is either a white tanning or a medical tanning.
Care instructions for white tanning:
White-tanned hides should be cleaned by mechanical or dry cleaning where possible. Mechanical cleaning means that the fur can be brushed, vacuumed or beaten. As a rule, this is sufficient as the wool grease contained in the fur, the so-called lanolin, has a self-cleaning effect.
Particularly well suited for combing out dog brushes with burls on the tips. For basic cleaning, it is also recommended to lay the coat in winter, if possible with the side of the coat in the snow and pat it out, or in summer on a particularly hot day for an hour in the sun to clean the coat with UV radiation.
Another cleaning option is dry chemical cleaning. For this purpose, please contact a cleaning company near you.
White-tanned skins are not particularly suitable for washing, as the tanning agent has only limited water resistance, but it is possible. However, we recommend washing the fur as little as possible. On the one hand the sheep's hair tends to mat, on the other hand the leather becomes a little less supple/harder with every wash.
Please use a special fur detergent for washing. The washing itself must be done by hand. This is gentle on the coat and the coat is not in the water as long as with machine washing.
After washing, the coat should dry well spread out. Do not lay in the sun or on the radiator. From time to time, knead the leather and pull it long enough so that it does not become hard when dry. By kneading the leather, the remaining tanning agent is distributed and the leather becomes almost as it was before.
Attention: The drying process can take 24-36 hours depending on the temperature etc
White tanned hides can be washed about 3 times until the leather becomes very hard and rigid. So only use the wash as a last resort.
After washing, the coat must be combed thoroughly to loosen tangles in the hair. Due to the strong tendency to felting, we only recommend washing short pile skins. Long-pile skins should always be cleaned mechanically and dry-cleaned only.
Care instructions medical tanning: Medically tanned skins are particularly easy to wash. Nevertheless, mechanical cleaning is also very effective and usually sufficient as described under white tanning. However, you can also wash the coat at 30°C in the wool wash cycle using a coat detergent. Do not spin-dry or tumble dry. Spread out to dry and pull into shape from time to time. Do not place in the sun or on the radiator. In spite of the good washability, the leather will also become slightly stiffer than before due to the washing process. Attention: The drying process can take 24-36 hours depending on temperature etc.
The blanket loses hair/fibres, which is due to the fact that hand weaving is not as dense as modern industrial weaving and the wool fibre only has a certain length. That the blanket is a little bit hairy is therefore normal and is simply a part of this product.