30 days recall right
international shipping

payment & shipping

Payment options:

-  Prepayment via transfer
-  Payment via PayPal
-  Payment via PayPal Express
-  Payment via PayPal Plus (credit card, direct debit, invoice if available)



Shipping costs for letters:

Letter shipping costs in germany are 2.30 € until 40g / 3.90 € up to 400g. 

Letter Shipping within EU is 4.90 € until 40g / 8.90 € up to 400g. 

Parcel shipping germany:

The shippings cost are 5.90 € for each order. shipping free starts from 125.00 €.
In germany you have a budget shipping option for 3.90 € without tracking.

Vouchers are shipped via e-mail only. Therefore there aren't any shipping charges for voucher orders.

Parcel Shipping other countries:

Country  shipping   free shipping at total of 
Austria                                    9,00 €                                        125,00 €

Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France(mainland), Great Britain(mainland), Greece, Hungary, Ireland, Italia, Liechtenstein, Luxemburg, Malta, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain(mainland), Sweden

                                 12,90 €                                        299,00 €
Switzerland, Norway, Iceland                                  13,00 €                                        299,00 €
Russian Federation, Turkey                                  29,00 €                                        500,00 €
Canada, USA                                  49,00 €                                        800,00 €

Vouchers are shipped via e-mail only. Therefore there aren't any shipping charges for voucher orders.

Delivery inside the european union:

All prices in Euro including 19% German VAT.

Delivery outside the european union:

All prices in Euro without 19% German VAT

Please note that your country may charge you costume fees. this will depend to your country´s policies. Please inform yourself before you order. Futhermore the courier service may charge a fee for processing the costums formalities. 

We ship in all this countrys by DHL Premium. for the shipment you have to pay the costs which you can see above. Credit notes we send only by email and you have not to pay shipping costs.

*does not contain german VAT

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1 - 2 days, for deliveries abroad within 5 - 7 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Saturdays, Sundays and holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

The estimated shipping costs can only be used if the basket is not empty.