on-time delivery by christmas

14.12.2020 19:45

Dear customers,

We would like to inform you about the delivery situation for the upcoming Christmas. Never before have so many packages been delivered by our shipping partner DHL as this year. For this reason, we recommend not to wait until the last possible shipping day for gifts. DHL has announced that parcels within Germany which are delivered until 19.12. are guaranteed to be delivered until 24.12.. Since this is a Saturday and we do not ship on Saturdays, the last date for us is 18.12. to fulfill this delivery guarantee.

What must be met for guaranteed delivery by Christmas?

  •    Order and payment by 12 noon on 18.12. at the latest.
  •    The ordered goods have a delivery time of 2-3 working days
  •    Delivery address within Germany

Why are items with a delivery time of 4-5 or 5-6 working days on 18.12. no longer guaranteed?

Our standard delivery time is 2-3 business days. Items with a longer delivery time have a processing time included. These goods can then not be delivered until 18.12..

Will orders after 18.12. not arrive on time?

It is possible, as long as the delivery time is not later than Christmas. However, since the volumes of parcels fed into the logistics providers' networks sometimes exceed their capacities, it is possible that the standard delivery time (specified delivery time) will be exceeded.

What about orders with an international delivery address?

For orders to neighboring countries of Germany similar as for German delivery addresses. However, the deadline for guaranteed delivery by DHL is 17.12. Shipments to countries further away can no longer be guaranteed to be delivered on time.

We recommend not to wait any longer but to make urgent purchases as soon as possible so that you can face Christmas relaxed. And also to be relaxed about a package that is not delivered on time, because the most important good at the moment is health. And we wish you and your loved ones as well as a wonderful Christmas season.

Your Vehi Team

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